Auto Loan Resource Center
Managing your auto loan should be simple. Whether you need information about your vehicle title, a loan payoff amount, insurance requirements, or account servicing, you will find the resources you need here.
Titles & Registration | Insurance & Claims | Payments & Account | Protection Products | Contact Us
Need help with your auto loan? Our Loan Servicing team can help with vehicle titles, payoff requests, insurance requirements, total loss claims, registration questions, and account servicing support.
Need Additional Assistance?
Call Loan ServicingNeed your vehicle title, transferring a title to another state, or help with a lien release? Find the information you need to keep your vehicle registration and ownership documents moving.
Where's My Vehicle Title?
After your auto loan is paid in full, your title will be released and should be received within approximately 30 days. Depending on your state, the title may be mailed to you or retained electronically through your state's motor vehicle agency.
If more than 30 days have passed since your payoff, contact us for assistance.
Out-of-State Title Transfers
If you've moved to another state, your new state's motor vehicle agency may need your title to complete registration or transfer ownership. Your DMV should send the title request directly to Cobalt Credit Union. We will work with the DMV to have the title sent to them.
Members should also make sure their mailing address is updated so they continue receiving important loan communications.
Your vehicle is collateral for your auto loan, so keeping the right insurance coverage in place matters. Here's what to know if you're asked to verify coverage or need help with an insurance claim.
Proof of Auto Insurance
Insurance coverage is required while your vehicle secures a loan. Members who receive a request for insurance verification should submit a declarations page showing comprehensive and collision coverage and listing Cobalt Credit Union as lienholder.
Insurance ID cards are not accepted.
Resources:
Total Loss Claims
If your insurance company declares your vehicle a total loss, have your insurance adjuster contact Cobalt Credit Union directly. We will work with the insurance company throughout the claims process.
Members should continue making scheduled monthly payments and stay in contact with us if additional documentation is required. Settlement amounts may not satisfy the full loan balance.
Insurance Checks for Vehicle Repairs
If you've received an insurance check for vehicle repairs and Cobalt Credit Union is listed as a payee, contact us before endorsing, depositing, or mailing the check.
Processing requirements vary based on the claim.
Need your payoff amount, want to check your loan balance, or looking for a recent statement? Here's where to find the information you need to manage your auto loan.
Loan Payoff Requests
Need to pay off your auto loan? We can provide a payoff amount that includes interest accrued through your desired payoff date. Because interest accrues daily, payoff figures may change from day to day.
Loan Statements
Monthly loan statements are available through Online Banking and Mobile Banking.
Your statement includes:
- Current loan balance
- Payment amount
- Due date
- Recent account activity
Contact us if you need help understanding your statement or payment history.
Unexpected repairs or a total loss can create costs you weren't planning for. Vehicle protection products may provide additional coverage and help reduce the financial impact of certain situations.
Mechanical Breakdown Protection
As a member of Cobalt Credit Union, you have the ability to protect your vehicle against costly repairs by purchasing Mechanical Breakdown Protection. There are various levels of plans that offer you protection against mechanical breakdowns on new and pre-owned vehicles.
GAP Protection
Protect yourself with Guaranteed Asset Protection (GAP). Most insurance policies only cover the value of your vehicle, something that rapidly declines the first few years of ownership. GAP protection covers the amount of your loan or lease balance that insurance doesn't cover if something were to happen to your vehicle.
Travelers Auto & Home Insurance Program
As a Cobalt Credit Union member, you could save on auto and homeowners insurance with Travelers and get access to these benefits:
- Cobalt Credit Union member discount on quality coverage for car, homeowners, condo, and renters insurance
- Additional discounts could be available, including multi-policy, loss-free, or good student discounts
- Free, no-obligation quotes from licensed insurance representatives by phone or online
- Easy payment options, including electronic funds transfer (EFT)
- 24/7 claim reporting and customer service
Even if you recently renewed your policy, you can still get a free, no-obligation quote. You can switch at any time and could be entitled to a refund of your unused premium.
To get a quote, call 1.866.385.2247 or click Start A Quote to quote online and see full details, including legal disclosures.
